Support
Contact
Section titled “Contact”- Email: support@0scp.com
- Security issues: security@0scp.com (please do not file public issues for vulnerabilities)
- Billing & subscription: managed through your AWS Marketplace console.
We aim to respond to support requests within one business day.
Before you reach out
Section titled “Before you reach out”Including the following speeds up resolution:
- Your CustomerIdentifier (visible in the Customer Portal).
- The AWS account id and region where the stack is deployed.
- Your license status (ACTIVE / EXPIRED / SUSPENDED).
- The CloudFormation stack status and any failing resource events.
Common questions
Section titled “Common questions”My platform went read-only. Your entitlement is likely EXPIRED or SUSPENDED. Check the Customer Portal and your Marketplace subscription. Renewing restores ACTIVE automatically — see Licensing.
The deploy failed. Confirm you launched in an account with the required IAM permissions and acknowledged the IAM capability checkbox. See the Deploy Guide.
Can I run without an AWS Organization? Yes — 0scp supports standalone single-account mode with IAM-deny containment.